FAQs

What exactly does BUWCH offer that other sourcing platforms don’t?

How does the 3D customization tool work?

What kind of AI support is built into the platform?

Do I need technical knowledge to use BUWCH?

How do you ensure quality across different factories?

Can I track my order in real time?

What shipping options do you provide?

After I approve the sample, how long will it take for the main production?

Do you ship overseas?

How long is the shipping time?

How can I track the shipping progress of my order?

What if there is any problem I find in the shipment?

How does BUWCH handle pricing transparency?

What’s the minimum order quantity (MOQ)?

Can I white-label or add my branding to the products?

Will there be a discount if I place a large quantity order?

Do I have to pay all at once?

Are your prices inclusive of shipping fees?

How do I have to make the payment?

How would I know my order is placed?

How do I check my order once it’s placed?

Can I cancel my order once it’s placed?

Are you able to sample and manufacture my designs?

Can I design my existing shoe on BUWCH?

Can I customize a shoe that is already listed on BUWCH?

Do you offer customization of shoe accessories?

Can I order a custom sole design specially made for my brand?

Can I get a preview of my customized shoe before it goes to final production?

Do you offer design services for logo designing and branding?

What other products do you customize?

Who is BUWCH ideal for?

How can I contact BUWCH?

Where is BUWCH based?

How do I recover my password?

Why does it cost so much to develop a shoe sample?

If you already have the mold and pattern for my design, why is the sample charge the same as for new development?